Hotline Operator, General Internal Medicine Research

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Offer hotline assistance for the state resource center focused on opioid dependence.

• Deliver consistent and compassionate crisis intervention along with accurate referral services.

• Handle incoming calls utilizing a harm reduction approach.

• Gather and input relevant information for statistical and reporting objectives.

• Aid clients in connecting to addiction services, detoxification programs, methadone maintenance, and outpatient care.

• Assess walk-in patients seeking opioid treatment and provide them with resources, education, and support.

• Screen prospective patients.

• Provide supplemental support to the medical assistant.

• Organize activities related to the OBOT program.

• Maintain the waiting list in accordance with federal regulations.

• Ensure continuous updates and development of resources for clients and their families.

• Distribute resource materials to clients, family members, support networks, and providers.

• Collaborate with the Department of Public Health's Drug and Alcohol hotline support personnel.

• Assist with clinic operations, including copying, filing, chart management, referrals, appointment scheduling, and other administrative tasks.

• Attend staff meetings and state meetings, taking detailed minutes.

⛳️ Requirements

• Associate’s degree (or equivalent) with at least 1 year of relevant experience.

• Equivalent combination of formal education and experience, such as a high school diploma/GED plus 3 years of relevant experience.

• Prior experience in a substance abuse or mental health environment is preferred.

• A Bachelor’s degree is a plus.

• Exceptional verbal and written communication abilities.

• Bilingual or multilingual capabilities beyond English are preferred.

• Knowledge of addiction through formal training or experience is preferred.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Capability to perform basic data management tasks, including data entry, data cleaning, and reporting.

• Proficient typing skills and basic mathematical abilities.

• Strong organizational skills and meticulous attention to detail.

• Effective time management skills.

• Excellent interpersonal skills, empathy, and sensitivity towards others.

• Ability to manage and de-escalate challenging conversations with tact and diplomacy.

🏝️ Benefits

• Medical, dental, vision, and pharmacy coverage.

• Discretionary bonuses awarded annually.

• Opportunities for merit-based salary increases.

• Flexible Spending Accounts available.

• 403(b) savings plan with matching contributions.

• Paid time off provided.

• Opportunities for career advancement.

• Resources available to support the well-being of employees and their families.