Hotline Operator, General Internal Medicine Research

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver hotline assistance for the state resource center addressing opioid dependence.

• Handle incoming calls utilizing a harm reduction approach.

• Offer crisis intervention and provide accurate referral services.

• Gather and input relevant information for statistical and reporting needs.

• Connect clients to addiction services, detox programs, methadone maintenance, and outpatient care.

• Assess walk-in patients seeking opioid treatment.

• Evaluate potential patients.

• Provide supplementary support to the medical assistant.

• Organize activities for the OBOT program.

• Maintain the waiting list in accordance with federal regulations.

• Update and create resources for clients and their families.

• Distribute resource materials to clients, family members, support networks, and providers.

• Collaborate with the Department of Public Health's Drug and Alcohol hotline support staff.

• Assist clinic operations, including filing, chart management, referrals, appointment scheduling, and other administrative duties.

• Participate in staff and state meetings and document minutes.

• Work alongside opioid treatment nurses and providers on program enhancements, information sharing, and collaboration.

• Coordinate efforts with the Department of Public Health's Bureau of Substance Abuse Services and HIV/AIDS Bureau.

⛳️ Requirements

• Associate’s degree (or equivalent) along with 1 year of relevant experience.

• An equivalent combination of formal education and experience is acceptable, such as a HS/GED with 3 years of related experience.

• Preferred experience in a substance abuse or mental health environment.

• Strong verbal and written communication abilities.

• Bilingual or multilingual capabilities beyond English are preferred.

• Knowledge of addiction through formal training or experience is preferred.

• Proficient in Microsoft Word, Excel, and Outlook.

• Capable of performing basic data management tasks, including data entry, data cleaning, and report generation.

• Typing proficiency and basic mathematical skills are necessary.

• Outstanding organizational skills and attention to detail.

• Ability to effectively manage time.

• Strong interpersonal skills, compassion, and sensitivity.

• Capable of managing and diffusing challenging conversations with tact and diplomacy.

🏝️ Benefits

• Medical, dental, vision, and pharmacy benefits.

• Discretionary annual bonuses.

• Merit-based salary increases.

• Flexible Spending Accounts.

• 403(b) retirement savings matches.

• Paid time off.

• Opportunities for career advancement.

• Resources available to support employee and family well-being.