Hotline Operator, General Internal Medicine Research

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver hotline assistance for the state resource center focused on opioid dependence.

• Respond to calls and provide reliable, supportive crisis management.

• Offer precise referrals for treatment, detoxification, methadone maintenance, and outpatient services.

• Gather and input caller information for statistical analysis and reporting.

• Organize activities related to the OBOT program.

• Help clients connect with addiction services and facilitate appointment scheduling.

• Assess walk-in patients seeking opioid treatment.

• Evaluate potential patients.

• Provide supplementary support to the medical assistant.

• Manage the waitlist in accordance with federal regulations.

• Revise and enhance resources for clients and their families.

• Distribute resource materials to clients, family members, support systems, and healthcare providers.

• Collaborate with staff from the Department of Public Health Drug and Alcohol hotline.

• Assist with clinic operations, including filing, chart management, referrals, appointment scheduling, and other administrative duties.

• Participate in staff and state meetings and record minutes.

• Work alongside opioid treatment nurses and providers on program enhancements, information sharing, and collaboration efforts.

⛳️ Requirements

• An Associate’s degree (or equivalent) along with 1 year of relevant experience, or a combination of formal education and experience such as a HS/GED plus 3 years of relevant experience.

• Preferred experience in a substance abuse or mental health environment.

• Strong verbal and written communication abilities.

• Bilingual or multilingual capabilities beyond English are preferred.

• Knowledge of addiction through formal training or experience is preferred.

• Proficient in Microsoft Word, Excel, and Outlook.

• Capable of performing basic data management tasks, including data entry, data cleaning, and reporting.

• Typing proficiency along with basic math skills.

• Exceptional organizational skills and attention to detail.

• Effective time management abilities.

• Strong interpersonal skills, empathy, and sensitivity.

• Ability to manage or defuse challenging conversations with tact and diplomacy.

🏝️ Benefits

• Medical, dental, vision, and pharmacy coverage.

• Discretionary annual bonuses.

• Opportunities for merit-based salary increases.

• Flexible Spending Accounts.

• 403(b) savings matching options.

• Paid time off.

• Opportunities for career advancement.

• Resources available to support employee and family well-being.