Hotline Counselor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to incoming phone calls, texts, and chat messages for the National Maternal Mental Health Hotline.

• Perform assessments to identify the nature of inquiries and deliver immediate psychosocial support, evidence-based information, and brief interventions.

• Inform help-seekers about available resources and services related to perinatal mental health.

• Refer help-seekers to suitable services and resources from approved directories.

• Maintain complete, accurate, detailed, and timely real-time documentation of cases in Salesforce.

• Ensure that documentation complies with established policies and procedures.

• Uphold professionalism in the virtual workspace and across communication platforms.

• Actively engage with the remote team, including communicating during shifts via Slack and other designated channels.

• Safeguard the privacy and confidentiality of each help-seeker.

• Participate in scheduled meetings, training sessions, and developmental activities for the Hotline project.

⛳️ Requirements

• A bachelor’s degree in a relevant field (psychology, social work, counseling, etc.) is preferred.

• Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or a National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.

• Two (2) years of professional experience in the field, particularly with the maternal and child health population.

• Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate.

• Proven proficiency in utilizing software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.

• Capability to manage conflict and tolerate distress while assisting help-seekers.

• Ability to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment.

• Competence to work independently and complete assignments in adherence to established instructions and practices.

• Flexibility to adapt to immediate changes in policies, procedures, processes, and guidelines.

• Must pass a Non–Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.

• Completion of all training as required by Postpartum Support International training policies and procedures.

• Commitment to the organization’s vision and passion for its mission are essential.

• Must maintain optimal high-speed internet connectivity.

• A quiet and secure office space is required to ensure privacy and confidentiality.

• Ability to safely perform essential job functions in accordance with the ADA and applicable federal, state, and local standards.

• Regularly sit, stand, walk, speak, and hear; extensive computer use necessitates sufficient hand dexterity and the capacity to read a computer screen.

🏝️ Benefits

• A strong commitment to cultivating a culture where all individuals feel respected, valued, and supported.

• A fully remote, asynchronous work environment that enables you to work where and when you are most productive while preserving a healthy work-life balance.

• Continuous professional development opportunities to enhance your skills and expand your network.

• A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage.

• Generous paid time off, including two weeks of vacation, holidays, sick leave, and three personal days.

• Inclusive parental leave of twelve weeks supporting all paths to parenthood, along with resources to help manage family responsibilities.

• Comprehensive retirement plan options with an organization-provided match to support your long-term financial objectives.