Bilingual Hotline Counselor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to incoming inquiries via phone, text, and chat.

• Conduct evaluations to ascertain the nature of contacts and deliver immediate psychosocial support, evidence-based information, and brief interventions.

• Inform help-seekers about perinatal mental health resources and services.

• Refer help-seekers to suitable services and resources from approved directories.

• Maintain thorough, accurate, detailed, and timely real-time case documentation in Salesforce.

• Ensure that documentation complies with established policies and procedures.

• Uphold professionalism in the virtual workspace and on communication platforms.

• Interact and engage with the remote team, including communicating during shifts via Slack and other designated platforms.

• Safeguard the privacy and confidentiality of help-seekers and their information.

• Attend and actively participate in scheduled meetings, training sessions, and development activities for the Hotline project.

• Facilitate daily interactions with help-seekers of the National Maternal Mental Health Hotline, providing psychosocial support, referrals, and resources to pregnant and postpartum individuals, families, and support networks.

• Serve as the primary contact for incoming inquiries, coordinating with Services/Operations and Clinical teams.

⛳️ Requirements

• Fluency in Spanish is mandatory.

• Must possess a valid license as a Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or be a National/State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.

• A minimum of two (2) years of professional experience in working with the maternal and child health population.

• Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 in total.

• Proven proficiency in using Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.

• Capable of managing conflict and tolerating distress while supporting help-seekers.

• Ability to multitask and respond to potentially unpredictable and high-acuity contacts within the mental health context.

• Ability to work independently and complete tasks according to established instructions, routines, and accepted practices.

• Adaptability to immediate changes and requirements in policies, procedures, processes, and guidance.

• Must fulfill and pass a Non-Sensitive Tier II - Moderate Check and Clearance background check conducted by HHS.

• Completion of all training mandated by Postpartum Support International is required.

• Commitment to the organization's vision and mission is essential.

• Must maintain optimal internet speeds for effective performance.

• Must have access to a quiet and secure office space to ensure privacy and confidentiality.

• Ability to perform essential job functions safely and successfully in accordance with ADA and applicable standards.

• Regularly required to sit, stand, walk, speak, and hear; extensive computer usage necessitates sufficient hand dexterity and the ability to read a computer screen.

🏝️ Benefits

• A strong commitment to nurturing a culture where everyone feels respected, valued, and supported.

• A fully remote, asynchronous work environment that allows you to work where and when you are most effective while ensuring a healthy work-life balance.

• Continuous professional development opportunities to enhance your skills and broaden your network.

• A comprehensive benefits package that includes medical, dental, and vision coverage.

• Generous paid time off, which includes two weeks of vacation, holidays, sick leave, and three personal days.

• Inclusive parental leave (twelve weeks) that supports all paths to parenthood, along with resources to help balance family responsibilities.

• An extensive retirement plan option that includes an organization-provided match.