Hotel Operations Manager – Rotational

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Deliver exceptional service to customers consistently.

• Welcome guests and ensure that both front desk and housekeeping personnel exude warm hospitality.

• Oversee and coordinate the activities of designated staff members.

• Interpret company policies and maintain a safe work environment by ensuring adherence to safety initiatives and job safety analyses.

• Monitor and guarantee compliance with all operational guidelines.

• Ensure conformity with the Guarantee of Fair Treatment policy.

• Orient and train new team members.

• Provide ongoing training for assigned staff to enhance job knowledge and skill levels.

• Offer guidance on career development.

• Oversee uniform standards.

• Conduct monthly departmental meetings to discuss new procedures and gather feedback from all associates.

• Maintain thorough minutes on file.

• Establish an effective communication network.

• Foster teamwork and boost associate morale.

• Clarify job specifications to Front Desk and Housekeeping staff and delegate responsibilities.

• Analyze and address work-related issues or support associates in resolving them.

• Propose or implement strategies to motivate staff towards achieving work-related goals.

• Complete daily cash counts, manage change orders, make daily deposits, and oversee Front Desk and Housekeeping Inventory Systems.

• Prepare weekly schedules; coordinate personnel scheduling among departments as required; input weekly payroll; prepare weekly progress reports and reconcile with budget.

• Maintain records of purchases and process invoices; responsible for the input, coding, and filing of invoices.

• Possess comprehensive knowledge of Accounts Receivable.

• Optimize unit room revenue through effective utilization of sales options, ensuring the right balance and mix of rooms, and maximizing room sales for revenue enhancement.

• Monitor sales volume fluctuations and trends for both short-term and long-term forecasting.

• Ensure that all equipment is maintained according to service standards and that outages are reported and resolved promptly.

• Recommend or initiate personnel actions, including promotions, reviews, transfers, terminations, and disciplinary measures.

• Comply with wage scales established for the property.

• Be informed about associate benefits procedures and their administration.

• Investigate and resolve discrepancies in house accounts and direct bills; handle rebates and chargebacks.

• Supervise and reconcile cash controls for each shift.

• Ensure compliance with all credit policies and resolve the credit report daily.

• Develop purchasing and production needs based on daily inventories and order lead times.

• Achieve or exceed the hotel's sales and profit targets.

• Keep costs at or below budget percentages and manage controllable costs below budget.

• Ensure labor staffing guidelines are efficiently implemented and followed by departments.

• Supervisory duties include managing subordinate supervisors or associates, such as interviewing, hiring, and training staff; planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; addressing complaints, and resolving issues.

• This role involves supervising staff.

• Additional duties pertinent to the success of the department or unit may also be assigned.

⛳️ Requirements

• A minimum of two years of post-secondary education in hotel management, business administration, marketing, finance, or a related field is required.

• Demonstrated management experience, including at least two years of supervising more than ten employees.

• Proven expertise in managing, planning, and organizing the activities within the assigned area, with the ability to address technical matters effectively.

• Must have experience in budgeting, financial reporting, and cost analysis.

• A valid Driver’s License and an acceptable driving record for the past three (3) years are required to meet NMS’ vehicle insurance policy criteria.

🏝️ Benefits

• Accommodation requests for job seekers with disabilities.

• Equal Opportunity Employer.

• Safety is our guiding principle.

• Honesty and integrity govern our actions.

• Commitments made will be honored.

• Every individual is treated with dignity and respect.

• We are committed to protecting and sustaining the environment.

• The candidate will serve as a positive role model for staff and subordinates.