Host Relations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with account management and sales initiatives for the Summer Work and Travel program.

• Provide exceptional customer service by addressing client inquiries and resolving issues related to systems, hiring events, and participant incidents.

• Conduct training sessions for clients on processes, program regulations, and in-country activities.

• Engage in outreach efforts to potential employers to bolster sales initiatives and enhance job placements within designated regions.

• Support host employers with participant-related challenges, conflict resolution, and best-practice advice.

• Recruit, interview, and place participants on behalf of employer partners.

• Contribute to assigned projects, ensuring timely completion in alignment with team objectives.

• Collaborate across departments with internal teams to promote program success and achieve operational goals.

• Travel domestically and internationally as needed to fulfill business requirements and program activities.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of 1–3 years of previous experience in customer success or customer service is required.

• International study or work experience is preferred.

• Outstanding verbal and written communication skills.

• Proficiency in computer applications including MS Teams, Word, Excel, PowerPoint, and Outlook.

• Exceptional organizational skills with a keen attention to detail.

• Strong time management abilities.

• Capable of multitasking while managing daily project responsibilities.

• Energetic and team-oriented individual.

• Completion of a background check, reference check, and verification of education and employment is required as a condition of employment.

• Must be based in the U.S. for work location.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on the CIEE Study Abroad Program.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive life, travel, medical, dental, and vision insurance coverage.

• Flexible Spending Accounts/Health Savings Account options.

• Voluntary benefits including identity theft protection, pet insurance, and coverage for accidents and critical illnesses.

• Competitive total rewards package.

• Flexible work arrangement: U.S.-based remote work.

• Opportunities for potential domestic and international travel.