Hospital Software Support and Implementation Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Implement systems for clients by overseeing the installation, configuration, and testing of contracted modules.

• Facilitate training and refresher sessions on system usage, managing the entire process from initiation to completion.

• Conduct testing of implementation modules and functionalities prior to their release and deployment.

• Oversee implementation documentation, ensuring the validation and signing of necessary forms and reports.

• Offer technical support to clients via phone, email, chat, and corporate WhatsApp.

• Create and document support tickets, logging system requests, defects, and bugs, and directing them to the relevant teams.

• Monitor support tickets and guarantee that clients receive responses within the agreed-upon timeframes.

• Provide technical assistance to partner resellers.

• Visit clients to assess their interactions and satisfaction with the solutions provided.

• Serve as a liaison between the client and Inovadora, translating client expectations into effective solutions.

⛳️ Requirements

• Basic proficiency in computer skills (Windows and Linux).

• Proactive in identifying and resolving issues, with a focus on ensuring customer satisfaction.

• Completion or progression in an undergraduate degree is advantageous.

• Strong verbal and written communication abilities.

• Willingness to travel as needed.

• Familiarity with regulations, manuals, and programs issued by the Brazilian Ministry of Health and ANS.

• Experience in customer service.

• Effective verbal and written communication skills.

• Strong problem-solving capabilities.

🏝️ Benefits

• Sesi Telemedicine.

• Unimed health insurance.

• BB Dental.

• Access to CDL, SESI, and SESC partnerships.

• Educational partnerships.

• Courses on the Alura platform.

• TotalPass.

• Mediquo.