Homeowner Claims Quality Assurance Senior Analyst

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Implement quality assurance methodologies to assess the output and efficiency of claims business processes.

• Plan, execute, analyze, and present the results of claims-related auditing activities.

• Organize activities and lead teams under general management guidance.

• Examine quantitative claim and financial data to pinpoint auditing opportunities and define the appropriate scope.

• Review claim handling events to gather qualitative insights.

• Analyze qualitative audit data to track, communicate, and address significant issues and control gaps.

• Independently plan and execute claim-related audits and associated projects, collaborating with peers when necessary.

• Delegate collaborative tasks to colleagues and ensure progress towards mutual objectives when suitable.

• Compose compelling written reports for claims executives and business leaders.

• Cultivate and maintain a professional network with claims leaders.

• Facilitate project meetings effectively.

• Provide training to newer colleagues on the technical aspects of the role.

• Manage multiple projects simultaneously.

• Step into temporary leadership or support roles within Claims QA or a claims team as required.

⛳️ Requirements

• Over 6 years of experience in property claims handling.

• Bachelor's degree in a relevant field, or an equivalent combination of education and experience.

• Advanced degree (CPA, MBA) in a related field is preferred.

• Familiarity with using data in spreadsheets and/or databases for risk identification.

• Previous audit experience is preferred.

• Capability to identify interdependencies within complex business processes and foresee potential risks.

• Ability to formulate recommendations and solutions to complex issues based on data analysis.

• Proficient in conveying complex data and concepts in person, virtually, in writing, and through formal presentations.

• Skilled in teaching, leading, and mentoring others.

• Competence in advocating, persuading, and influencing employees from entry-level to senior leadership.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Familiarity with simple relational databases, primarily MS Access.

• Adaptability to changing deadlines and priorities.

• Willingness to travel as needed for divisional/team meetings and other in-person engagements.

• Must have authorization to work indefinitely in the United States.

• CSAA does not offer visa sponsorship.

• BS/BA or equivalent combination of education and experience is required.

• Certification in the insurance and/or physical damage industry, such as AIC or ICAR, is preferred.

• 2–3 years of auditing experience is preferred.

🏝️ Benefits

• Annual bonus eligibility for most positions.

• 401(k) plan with company matching.

• Opportunities for career growth and development.

• Flexible workplace environment with a remote-first culture.

• Home-Flex roles that primarily allow working from home.

• Flexibility to work from various locations, including CSAA offices.

• An inclusive and welcoming workplace culture.

• Access to employee resource groups and volunteering opportunities.

• Reasonable accommodations for qualified applicants and employees with disabilities.