QA Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Establish the quality and release strategy roadmap across various applications.

• Supervise release management processes.

• Direct and offer technical support to contract QA testing analysts throughout test analysis, design, execution, defect reporting, and resolution.

• Own the testing strategy throughout the Software Development Life Cycle (SDLC).

• Collaborate with program and project managers to ensure testing aligns with requirements, success criteria, schedules, resources, and delivery objectives.

• Oversee the planning and execution of product and system testing, including test approach, scope impacts, methodologies, tools, and automation strategies.

• Ensure that testing verifies both functional and non-functional requirements and adheres to QA standards, policies, procedures, and best practices.

• Manage end-to-end testing delivery, track progress, handle defects, report status to leadership, and facilitate the resolution of cross-functional testing issues.

• Maintain test documentation and review records.

• Suggest improvements and participate in phase-end reviews.

• Take proactive measures to address risks and release issues to guarantee timely and high-quality delivery.

• Manage the relationship with the contracted QA service provider.

• Oversee daily QA delivery for assigned tracks, including test plans, estimates, execution schedules, and sprint/release milestone completion.

• Lead and mentor QA consultants through work allocation, capacity planning, onboarding, and ensuring accountability to SLAs and quality standards.

• Apply QA standards, test plans, entry/exit criteria, and quality gates; escalate exceptions to the Senior Manager.

• Enhance automation coverage and sustain reliable automated suites within existing Continuous Integration/Continuous Deployment (CI/CD) pipelines.

• Oversee AI-assisted testing, which includes test case generation, self-healing automation, defect triage support, and test data creation; assess AI output accuracy.

• Manage release readiness, dependencies, risks, and QA recommendations for go/no-go decisions.

• Review quality metrics, including defect trends, coverage, escape rate, automation pass rate, and release health.

• Facilitate QA partner transition activities, including knowledge transfer, shadow and reverse-shadow execution, evidence capture, and exit-criteria sign-off.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education, certifications, and work experience.

• Over 5 years of relevant experience in Quality Assurance and User Acceptance Testing.

• Experience in developing and documenting business requirements.

• Experience reviewing business requirements and technical design documents.

• Experience in identifying test conditions based on business requirements and technical design.

• Experience in developing test cases derived from test conditions, business requirements, and technical design.

• Proven ability to proactively identify, research, and resolve issues.

• Experience in creating reusable documentation.

• Familiarity with testing, working with, or evaluating third-party vendor packages.

• Proven experience working in strong, collaborative team environments.

• Skilled in analyzing test results for validity and accuracy.

• Advanced understanding of supported business functions, workflows, systems, and transactions.

• Excellent knowledge of system design processes, methodologies, and testing tools.

• Project management capabilities.

• Ability to effectively communicate with senior leadership.

• Knowledge of various operating systems including MVS, AIX/UNIX/LINUX, Windows, iOS, Android, and Mac.

• Familiarity with the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

• Understanding of infrastructure/architectural concepts, database design concepts, and server languages.

• Knowledge of both Waterfall and Agile methodologies.

• Familiarity with various test approaches including Baseline, Parallel, Black Box, White Box, and Gray Box.

• Agile Certification, PMI Certifications, and other relevant technology certifications such as ISTQB, CSM, or equivalent certifications are preferred.

• Exposure to domains such as Insurance, Claims, and Salesforce platforms.

• Hands-on experience in building Agentic AI solutions and leading related delivery models.

• Familiarity with API or performance testing.

🏝️ Benefits

• Annual bonus potential based on performance.

• Medical plans offering multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program.

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Options for critical illness, accident, and pet insurance.

• 401(k) plan with company match and additional company contribution.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

• Paid Time Off (PTO) that increases with tenure.

• 10 company-paid holidays annually for full-time employees.

• 1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees.

• Paid parental, bereavement, jury duty, and military leave.

• Tuition assistance of up to $5,250 annually, with 80% covered by ACG.

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

• Remote work flexibility for day-to-day operations from a home office.

• Complimentary AAA membership that includes roadside assistance and travel discounts.

• Adoption assistance program.