Homeowner Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee an expanding portfolio of vacation homes.

• Ensure each property is showcased optimally with precise and enticing descriptions.

• Maintain high-quality, well-staged photography that emphasizes key selling points.

• Develop pricing strategies based on data analysis, competitor insights, and performance trends.

• Actively monitor booking rates to maximize revenue and occupancy levels.

• Provide regular updates, site visits, and performance evaluations.

• Detect potential issues early using guest feedback and reviews.

• Manage difficult conversations without escalating conflicts.

• Recommend updates to décor, enhancements, and impactful features.

• Propose methods to increase property appeal, such as permitting pets or adding amenities.

• Identify and eliminate obstacles to bookings.

• Review Property Quality Scores and suggest improvements.

• Work alongside New Business to ensure a smooth onboarding process for new owners.

• Stay informed about relevant industry regulations.

• Promote referrals and consistently advocate for the company culture.

• Manage time efficiently to meet performance benchmarks.

• Prioritize health, safety, and well-being in all job aspects.

⛳️ Requirements

• Experience in account management.

• Strong capability to understand and analyze data.

• Results-oriented with a commitment to achieving and surpassing targets.

• Excellent communication and persuasive skills.

• Customer-focused with experience managing diverse clientele.

• Proficient in IT, including Excel and Outlook.

• Knowledge of properties and strong regional understanding.

• Proactive problem solver with outstanding time management abilities.

• Ability to work independently while following established processes.

• Possess a full driving license.

• Availability to work a limited number of scheduled weekends.

• Experience in holiday letting or real estate (Desirable).

• Familiarity with the holiday property sector (Desirable).

• Skills in photography or interior design (Desirable).

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• A supportive and dynamic team environment.

• Employee discounts and perks.