Homeowner Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Understanding each owner's property, history, preferences, and current circumstances

• Proactively communicating — owners should receive updates from us before they need to inquire

• Monitoring every commitment made to them, ensuring none are overlooked

• Guiding the internal team to fulfill those commitments punctually and to the expected standard

• De-escalating tense situations while maintaining accuracy and honesty

• Generating weekly reports that homeowners genuinely look forward to reading

• Cultivating relationships that are so strong that referrals and renewals occur naturally

⛳️ Requirements

• Bachelor’s Degree in any discipline

• Over 2 years of experience in customer-facing positions — such as account management, customer success, hospitality management, or similar service-industry roles.

• Proven history of managing client relationships, rather than merely responding to inquiries

• Strong references who can attest to your ownership, accuracy, and communication skills

• Excellent verbal and written English communication abilities

• High levels of empathy and the capability to navigate challenging conversations with composure and professionalism

• Demonstrated ability to take ownership and resolve issues among multiple stakeholders

• Keen attention to detail with a strong emphasis on accuracy and follow-through

• Strong references that showcase accountability, communication, and client relationship management

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and growth

• Flexible work environment with remote work options

• Comprehensive health insurance and wellness programs

• Generous vacation and paid time off policies