High Performance Networking Technical Support Engineer – EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver high-quality, professional customer support for Cornelis Networks products.

• Assume technical responsibility for issues reported by users, guiding diagnosis and resolution.

• Handle incoming customer support inquiries through email, portal messages, or phone calls.

• Elevate issues in accordance with established procedures.

• Occasionally assist with off-hours on-call responsibilities.

• Collaborate across various functions with technical teams to identify and resolve problems.

• Assist OEMs and system integrators with the installation and acceptance of new clusters.

• Provide support remotely or on-site as required.

• Ensure customers are prepared for product updates and comprehend their implications.

• Contribute insights for upgrade and preliminary capability materials and documentation.

• Represent customer interests during product planning and maintenance phases.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Resume must be submitted in English.

• Over 5 years of programming experience with C, C++, Perl, Python, and/or Fortran.

• Familiarity with Linux scripting.

• More than 5 years of experience in system troubleshooting and network configuration.

• Strong analytical abilities.

• Excellent interpersonal, verbal, and written communication skills.

• Capacity to work across different geographies, time zones, companies, and organizations.

• Willingness to travel to Cornelis headquarters for periodic meetings and training.

• Ability to travel to partner/customer locations up to 25% of the time, and 50% during peak periods.

• B.S. degree in Engineering, Computer Science, or a related field, or over 5 years of equivalent experience in hardware or software development, validation, training, or technical support.

• Related experience in high-performance networking is preferred.

• Experience in developing or troubleshooting Linux device drivers is preferred.

• Experience in installing, configuring, and managing enterprise Linux servers in clustered environments is preferred.

• Knowledge of parallel programming, particularly MPI and/or SHMEM, and troubleshooting in HPC/AI cluster environments is preferred.

• Two years of experience with multiple operating systems is preferred.

• InfiniBand experience is preferred.

• Experience with cluster storage is preferred.

• Ability to analyze, deconstruct, and understand complex problems, and effectively communicate solutions.

• Competence in managing customer expectations while balancing customer requests with business needs.

• Experience providing user support in a network or HPC environment.

🏝️ Benefits

• Competitive compensation package that includes base salary, performance incentives, and equity participation.

• Additional benefits based on geographic location.

• Paid holidays.

• Flexible work arrangements.