This is a fully remote position, open to applicants in Nebraska.

• Diagnose and maintain servers, workstations, networking hardware, and software applications, prioritizing customer satisfaction.

• Deliver technical support services to clients via telephone for software-related issues.

• Ensure exceptional customer service experiences.

• Monitor customer system environments and their operational functions.

• Timely escalation of relevant technical issues.

• Participate in the on-call rotation as required.

• Adhere to all attendance standards.

• Perform additional duties as assigned.

• High School Diploma or an equivalent qualification.

• At least 1 year of experience in a customer-oriented IT Help Desk role.

• Demonstrated ability to troubleshoot and maintain servers, workstations, networking devices, and Microsoft Windows 10 software applications.

• Proven experience with Active Directory.

• Availability to work Monday to Friday from 8 am to 5 pm, including a rotating on-call and holiday schedule.

• Co-pay medical plan option.

• HSA medical plans with employer contributions to your HSA Account.

• Dental coverage.

• Vision coverage.

• Company-paid life insurance.

• Company-paid short- and long-term disability coverage.

• 401K savings plan with a generous company match.

• Wellness program aimed at improving health and providing discounts on health insurance premiums.

• Tuition Reimbursement Plan covering up to $5,250.

• Company-sponsored LinkedIn Learning subscription or certification programs.

Helpdesk Technician

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