Help Desk Specialist – IT Support, LATAM

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Deliver technical assistance to both internal teams and clients.

• Diagnose and resolve hardware, software, and network problems.

• Oversee and enhance Zoho CRM along with other business applications.

• Install, set up, and maintain IT systems and software applications.

• Efficiently document and address technical inquiries.

• Support security measures and system updates.

⛳️ Requirements

• Candidates must be based in LATAM.

• Bilingual in Spanish and English is required.

• Demonstrated experience in IT support, help desk, or technical assistance (minimum of 7 years).

• Knowledge of CRM systems, preferably Zoho, and cloud-based tools.

• Excellent problem-solving abilities and communication skills.

• Capable of working independently and collaboratively in a remote environment.

• Proficient in English (C1 level); Spanish proficiency is an advantage.

• Understanding of basic networking, cybersecurity, and troubleshooting best practices.

🏝️ Benefits

• 100% Remote Work – Enjoy the flexibility to work from anywhere!

• Weekends OFF – Prioritizing work-life balance!

• Growth Opportunities – Enhance your IT skills and advance your career.

• Competitive Salary – Based on your experience and expertise.