Help Desk, Junior

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Service Desk weekend team.

• Work in coordination with fellow CDC Service Desk personnel.

• Help deliver round-the-clock IT assistance to CDC employees.

• Implement key policies and procedures pertaining to IT support.

• Leverage IT support tools supplied by the Customer Engagement Branch.

• Provide support for Windows 11.

• Address issues related to O365 applications and VPN connectivity.

⛳️ Requirements

• Possession of a high school diploma or GED.

• A minimum of 2 years of relevant experience.

• Proficient technical skills in O365 applications and VPN support.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development.

• Flexible work schedule.