Help Desk Junior

This is a fully remote position, open to applicants in Paraguay, +1 more country.

📋 Description

• Develop and maintain process documentation.

• Manage, monitor, and resolve technical support services for various GSB Solutions clients.

• Utilize the ticket management system for service assignments.

• Request updates from engineers when issues occur during service provision.

• Log completed services in the relevant database or ticket management system.

⛳️ Requirements

• A minimum of six months of proven experience in IT or customer service.

• Ability to work collaboratively within a team.

• Organized and responsible approach to tasks.

• Demonstrated resourcefulness and initiative.

• Strong time management capabilities with an aptitude for prioritizing tasks.

• Meticulous attention to detail and effective problem-solving abilities.

• Proficient written and verbal communication skills.

• Advanced proficiency in English.

• Advanced proficiency in Spanish.

• Availability to work from 05:00 to 09:30.

• Location: remote positions available in Brazil or Paraguay.

🏝️ Benefits

• Outstanding work environment.