Healthcare Technical Support

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Ensure a dependable, high-speed internet connection is maintained.

• Address Tech Support inquiries submitted by clinicians or patients from start to finish.

• Organize and manage various project tools, including GitLab, AzureDevOps, spreadsheets, bug trackers, and documents.

• Conduct Tech Calls for patients who are not tech-savvy, primarily older adults in the USA.

• Assist patients in navigating Android tablet usage and verify settings through Samsung Knox.

• Work with RPM devices to confirm they are connected and transmitting accurate data.

• Collaborate with the Engineering Team and Program Managers to escalate and resolve issues.

• Provide technical assistance to clinicians and company support staff.

• Execute queries and analyze data using Azure’s CosmosDB or Device Analytics.

• Develop a comprehensive understanding of our proprietary app, tablets, RPM devices, and backend systems.

• Support the clinical team with equipment setup and verifying applied security policies.

• Attend and document notes during Technical meetings, focusing on encountered issues and proposed solutions.

⛳️ Requirements

• Prior experience in a customer support position, such as Technical Support Specialist or Support Engineer.

• Proficiency in Android Tablets, Samsung Knox Suite, and Knox Manage.

• Competence in managing Zoom Meetings and Zoom Phone.

• Familiarity with medical devices, such as Blood Pressure monitors and Pulse Oximeters.

• Knowledge of Athenahealth is preferred.

• Experience with issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is advantageous.

• Understanding of technology systems, especially Google Workspace.

• Positive and enthusiastic demeanor with excellent English language proficiency (C2 level).

• Proficient in technical debugging techniques, including analyzing metrics and logs on Azure.

• Strong written and verbal communication skills, problem-solving abilities, and attention to detail.

• Capability to effectively manage multiple priorities.

• Experience in a healthcare environment is beneficial.

🏝️ Benefits

• Flexible PTO.

• HMO coverage.