Healthcare Software Support Representative

This is a fully remote position, open to applicants in California.

📋 Description

• The Product Support Representative is tasked with providing assistance for Nextech software applications.

• Ensure prompt responses to and resolution of customer inquiries and issues to uphold customer satisfaction.

• Deliver frontline support for incoming calls, emails, and error reports.

• Address software issues and inquiries with known solutions and escalate more complex issues through the appropriate channels.

• Adhere to Equal Employment Opportunity laws, HIPAA, ERISA, and other relevant regulations.

⛳️ Requirements

• Minimum of 1 year experience in a customer-focused software troubleshooting position.

• Strong technical skills, including foundational computer skills.

• Exceptional interpersonal, written, and verbal communication abilities.

• Proven capability to collaboratively work within a team setting.

• Proficient in utilizing the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word).

• Outstanding customer service skills.

• Ability to type at a speed of 30 WPM with an accuracy rate of 90%.

🏝️ Benefits

• Total Rewards.

• Generous annual bonus potential.

• 401(k) plan with Employer Match.

• Paid Time Off & Holidays: 40 hours of paid personal time starting January 1st each year; 15 days of accrued PTO (increasing with tenure) and 11 paid holidays.

• Volunteer Time Off.

• Insurance options: Choice of Medical, Dental, and Vision plans.

• Health Savings Account with employer contribution.

• Flexible Spending Account.

• 100% Company-Paid Parental leave (after 6 months of employment).

• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance.

• Nextech Luminary Peer Recognition Program.

• Wellness Programs.

• Employee Assistance Program offering free counseling sessions.

• Corporate Discounts on Retail, Travel, and Entertainment.