Healthcare Scheduling Coordinator

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Oversee patient appointments, cancellations, and rescheduling utilizing Jane EHR.

• Pair clients with suitable clinicians based on their specialties, availability, and scheduling needs.

• Confirm patient eligibility, coverage, copays, and benefits through various insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.

• Support billing and coding for individual and family counseling sessions.

• Gather insurance, payment, and intake information while assisting patients with their registration process.

• Ensure the completion of all necessary patient documentation.

• Manage patient inquiries, appointment requests, scheduling adjustments, and follow-up communications.

• Keep precise patient records and provide daily operational support.

• Assist clinicians during counseling sessions.

• Aid in onboarding new counselors by reviewing documents, tracking outstanding requirements, and managing onboarding checklists.

• Maintain administrative records using Google Workspace.

• Collaborate with team members and contribute to process enhancements.

• Support insurance authorization requirements and related follow-ups.

⛳️ Requirements

• Practical experience with Jane EHR, particularly in appointment scheduling, patient intake, and administrative processes.

• Background in behavioral health or mental health practice operations, ideally in support of a counseling or therapy practice.

• Comprehensive understanding of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.

• Familiarity with behavioral health billing and coding, inclusive of individual and family counseling services.

• Experience managing patient calls, scheduling requests, and administrative tasks in a healthcare environment.

• Exceptional spoken and written English communication skills, with the ability to interact professionally and empathetically with patients.

• Strong organizational abilities, attention to detail, and capability to handle multiple responsibilities independently.

• Proficient in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.

• Availability to work during U.S. Eastern Time hours, including evenings and Saturdays.

• Must possess clear and professional English speaking and writing skills.

• Relevant work experience is essential.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.

• Must be available for video meetings with the camera on when necessary.

• Reliable laptop or desktop computer is required.

• Stable high-speed internet connection of at least 25 Mbps is necessary.

• A noise-canceling headset is required.

• Working webcam for virtual meetings is mandatory.

• A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification.

• Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices.

• Client-Approved U.S. Holidays: Contractors are allowed to take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on performance.

• Reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and quiet professional work environment are required contractor resources/conditions, not stated benefits.