Healthcare Programs Supervisor

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee a Medical Device Collection Program for a designated region consisting of customer hospital sites.

• Supervise and direct technicians engaged in device collection services at hospitals.

• Manage communications with regional customers.

• Comply with health and safety policies, processes, and best practices.

• Oversee area safety, which includes conducting audits, training, communicating with insurance companies, investigating incidents, monitoring safety systems, and reporting unsafe conditions.

• Train Healthcare Device Collection Technicians.

• Prepare service schedule inputs for designated hospitals.

• Collaborate with customers to introduce new hospital services, which encompass site assessments, container installations, and ongoing evaluations.

• Ensure that technicians meet the requirements for necessary Hospital Credentialing Programs.

• Conduct bin inspections, collect data via mobile apps, package containers for shipment, and perform facility inspections.

• Maintain regional account data, including hospital information, locations, containers, routing, and employee service profiles.

• Collaborate with customers to enhance program efficiencies.

• Handle invoicing, payroll approvals, and tracking of expenses and approvals.

• Maintain records for the assigned vehicle fleet and ensure safe operating conditions.

• Keep vaccination and testing records pertinent to credentialing.

• Carry out interviews, onboarding, and performance evaluations; enact disciplinary actions as necessary.

• Provide off-hours support and participate in Healthcare team and customer conference calls.

• Travel regionally and nationally for inspections, hospital implementations, supervisory duties, and corporate meetings.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent (mandatory).

• A minimum of 2 years of supervisory or related experience (mandatory).

• Prior experience in a customer service role (preferred).

• COVID-19 and Flu vaccinations are required.

• Capability to obtain and maintain credentials for customer-site access.

• Willingness to travel 60% of the time, both regionally and nationally.

• Availability for off-hours support and participation in conference calls.

• Successful completion of a post-offer drug screening and background check.

• Ability to ensure safe operating conditions for the assigned vehicle fleet.

🏝️ Benefits

• Consistent work opportunities.

• Competitive salary.

• Comprehensive benefits that exceed market standards.

• Opportunities for career growth and development.

• Skill development and chances to tackle new challenges.