Healthcare IT Applications Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist in the implementation and adoption of Konica Minolta Healthcare IT solutions, including the Exa platform.

• Provide both onsite and remote application training to radiologists, technologists, PACS administrators, physicians, clinical staff, and other end users.

• Tailor training sessions to accommodate various audiences and workflows.

• Prepare for and independently conduct assigned training sessions following onboarding.

• Analyze imaging and clinical workflows, collaborating with customers and internal teams to configure, validate, and enhance supported workflows.

• Aid in PACS/RIS implementations and go-live activities.

• Complete pre-implementation tasks and confirm application readiness.

• Investigate, replicate, document, troubleshoot, and escalate application issues as necessary.

• Support sales demonstrations, articulating product functionality and workflow advantages.

• Maintain comprehensive project documentation, including training reports, activity tracking, issue logs, workflow documentation, and travel/expense reports.

• Oversee tasks, schedules, travel, customer commitments, and deadlines effectively.

• Collaborate with Sales, Implementation, Support, Product, Engineering, and other teams.

• Communicate customer expectations, project status updates, risks, limitations, and next steps clearly.

• Develop product and industry knowledge, integrate feedback, enhance internal materials and processes, and participate in required training or industry events.

⛳️ Requirements

• A college degree and/or five years of relevant professional experience.

• Strongly valued experience in medical imaging, radiology, clinical applications, healthcare IT, or customer-facing software implementation.

• Excellent verbal and written communication, presentation, and customer training skills.

• Ability to comprehend and explain intricate software workflows to audiences with varying technical expertise.

• Sound judgment, analytical thinking, problem-solving skills, and a proactive approach to investigating issues before escalation.

• Strong organizational skills, attention to detail, reliable documentation practices, time management, accountability, and the ability to work independently post-training.

• Willingness to travel, engage in customer-facing roles, adapt to changing schedules, and collaborate in cross-functional teams.

• A valid driver’s license and reliable transportation as required for assigned travel.

• Preference for candidates with PACS and/or RIS application experience.

• Background as a radiologic technologist or in medical imaging is preferred.

• Experience in customer training, application implementations, go-lives, demonstrations, or workflow optimization is preferred.

• Familiarity with imaging workflows from order/scheduling through acquisition, interpretation, reporting, and result distribution is preferred.

• Knowledge of DICOM, HL7, voice recognition, clinical interfaces, post-processing tools, or healthcare IT networking concepts is preferred.

• Willingness to travel up to 75% of the time.

• Proximity to a major airport is highly preferred.

🏝️ Benefits

• Fully remote work arrangement.

• Travel to customer locations, with a maximum limit of 75%.