Healthcare Inbound Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond promptly and courteously to incoming calls and patient inquiries.

• Confirm patient insurance details, personal data, and co-payment amounts.

• Utilize the scheduling system to book and modify appointments.

• Provide information to patients regarding available services.

• Accurately enter and update patient information within the scheduling system.

• Keep precise and current records of patient appointments, medical requirements, and preferences.

⛳️ Requirements

• Outstanding English communication abilities.

• Strong dedication to work.

• Quick learner with excellent problem-solving capabilities.

• Proficient critical thinking skills, especially in understanding insurance details and making informed choices.

• Capacity to stay composed in high-pressure situations.

• Ability to show empathy and patience when addressing patient concerns.

• Knowledge of U.S. healthcare insurance, including Medicare and Medicaid, is a plus.

• Availability to work 5-day rotating shifts during USA hours (EST), including weekends and night shifts.

• Must be able to work on both South African and U.S. public holidays.

• A mandatory fixed fiber line with a minimum of 25 Mbps upload and download speeds as well as wired Ethernet capability.

• Wireless connections like Rain, LTE, 5G, or similar are not acceptable.

• A reliable backup power solution is necessary for load shedding and outages, such as a UPS, inverter, or solar power.

🏝️ Benefits

• Compensation for South African public holidays in line with the BCEA.

• Fully remote work option.