Healthcare Customer Service/Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish connections with leads and clients through phone, email, and fax to assist them in scheduling therapy sessions.

• Engage with clients on the waitlist and help align them with the appropriate therapist based on their specific needs.

• Manage incoming inquiries while proactively following up on any missed or potential opportunities.

• Build trust by conducting thoughtful and empathetic conversations, particularly with individuals in vulnerable situations.

• Accurately record client information and interactions in real-time using internal systems.

• Gather and verify demographic, insurance, and referral information to ensure proper client placement.

• Utilize EHR systems to schedule appointments, maintain records, and update client information.

• Present and promote services to referral sources, including healthcare providers, clinics, and organizations.

• Cultivate relationships with partners and referral networks to drive consistent business growth.

• Consistently achieve and surpass individual and team sales targets.

⛳️ Requirements

• Excellent communication skills in English (C1 level or higher, both written and verbal).

• Confident in sales discussions, with the capacity to influence and guide decision-making.

• Highly organized and capable of managing multiple tasks independently in a remote work environment.

• Comfortable with ambiguity and adaptable to changing processes.

• Empathetic and able to support clients who may be experiencing emotional or mental distress.

• Quick to learn new tools and systems (such as EHRs, Google Workspace, CRMs, and communication platforms).

• Strong problem-solving abilities with a keen attention to detail.

• Proven sales record, consistently meeting or exceeding targets.

• Experience in lead generation, prospecting, and outbound outreach, including cold calling.

• Self-motivated, resilient, and able to maintain productivity in a fast-paced environment.

• Minimum of 2 years of sales experience, preferably in U.S. healthcare or mental health services.

• Experience working remotely or in a BPO setting is a plus.

• Familiarity with U.S. insurance eligibility is advantageous (not mandatory).

• Desktop or laptop with a minimum Intel Core i5 (or equivalent) and 8GB RAM.

• Reliable internet connection of 10 Mbps or higher.

• Availability to work Monday to Friday during Pacific Time business hours.

🏝️ Benefits

• Fully remote, 100% work-from-home.

• Monthly health stipend.

• Paid U.S. holidays.

• Paid time off.

• Performance-based bonus structure.

• Birthday leave.

• Opportunity for growth within a rapidly scaling healthcare company.