Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for clients

• Handle both incoming and outgoing communications

• Utilize web-based platforms to address customer inquiries

• Engage with customers through phone, email, chat, and/or social media

• Effectively resolve and de-escalate issues with a calm demeanor

• Escalate interactions when necessary and appropriate

• Address requests for assistance and/or process payments

• Monitor call-related information for auditing and reporting purposes

• Provide insights on call issues

• Upsell services or products when required

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Ability to type a minimum of 25 words per minute

• Proficient with desktop computer systems and possess a general knowledge of Windows-based systems

• A dedicated workspace near the router to support a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps download and 10 Mbps upload

• ISP latency under 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Customer service and/or sales experience is preferred

• A college degree is preferred but not mandatory

• Ability to adhere to established procedures and work within a structured schedule with varied shifts

• Capacity to collaborate with team members, supervisors, and support departments

• Exceptional communication, listening, and analytical skills

• Strong organizational and problem-solving abilities

• Capability to prioritize tasks and perform well under pressure

• Sharp critical thinking skills

• Proactive approach to problem-solving

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental coverage

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as applicable

• Competitive 401(K) plans

• Life insurance coverage

• Supplemental medical insurance

• Critical care insurance

• Pet insurance options

• Flexible Spending Account (FSA) plans

• Discounts from retailers

• Opportunities for career advancement

• An inclusive and diverse workplace culture

• Support for active-duty service members, veterans, and military families