Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Address customer inquiries by exploring creative solutions to diverse questions, issues, and concerns.

• Engage with customers through phone, email, chat, and social media to address their inquiries or issues.

• Remain composed while working to resolve and de-escalate any challenges that arise.

• Escalate interactions when deemed necessary and suitable.

• Respond to requests for assistance and/or facilitate payment processing as needed.

• Document all call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell products or services when appropriate.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• TP provides benefits for you and your family.

• Comprehensive health benefits are offered.

• Coverage includes medical, vision, and dental plans.

• Employment Assistance Programs are available.

• Health and personal time off (HPT) is provided.

• Various leave programs are in place.

• Competitive 401(K) plans are offered.

• Life insurance coverage is included.

• Supplemental medical coverage is available.

• Critical care insurance options are provided.

• Pet insurance is available.

• Flexible Spending Account (FSA) plans are offered.

• Retailer discounts are provided.