Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications.

• Utilize web-based platforms to address customer inquiries.

• Engage with customers through phone, email, chat, and/or social media.

• Effectively resolve and de-escalate issues calmly.

• Escalate interactions as necessary and appropriate.

• Handle assistance requests and/or process payments.

• Monitor call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell when necessary.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Comfortable using desktop computer systems.

• Basic knowledge of Windows-based systems.

• Previous experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Proficient in collaborating effectively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Capable of prioritizing tasks and performing well under pressure.

• Ability to work within a structured schedule, including various shifts.

• Solid critical thinking skills.

• Dedicated workspace adjacent to a router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload.

• ISP latency should be under 50ms.

• Internet connection must not be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Comprehensive health benefits, which may encompass medical, vision, and dental coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Discounts from various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.