Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Address customer inquiries by providing innovative solutions to questions, issues, and concerns

• Interact with customers through phone, email, chat, and/or social media

• Resolve and de-escalate customer issues effectively

• Escalate interactions when necessary and appropriate

• Respond to requests for assistance and/or process payments

• Monitor call-related information for auditing and reporting purposes

• Offer feedback regarding call issues

• Upsell products or services when required

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Capable of typing a minimum of 25 words per minute

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems

• A dedicated workspace near the router for a hardwired Ethernet connection

• Internet speed of no less than 15 Mbps download and 10 Mbps upload

• ISP latency must be under 50ms

• Internet connection cannot be satellite, mobile data, P2P, or VPN

• Proof of internet speed is required

• Ability to adhere to established procedures

• Capacity to collaborate with team members, supervisors, and support departments

• Excellent communication, listening, and analytical abilities

• Strong organizational and problem-solving skills

• Ability to prioritize tasks and perform well under pressure

• Capability to work within a structured schedule with various shifts

• Strong critical thinking skills

• Experience in customer service and/or sales is preferred

• A college degree is preferred but not mandatory

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Retailer discounts

• Opportunities for career advancement

• An inclusive and diverse workplace culture

• Support for active-duty service members, veterans, and military families