Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Act as the main point of contact for clients through both inbound and outbound communications.

• Utilize web-based tools to address customer inquiries and guarantee a positive customer experience.

• Handle customer inquiries by crafting innovative responses to questions, issues, and concerns.

• Engage with customers via phone, email, chat, and/or social media platforms.

• Effectively resolve and de-escalate issues in a calm manner.

• Ascertain when to escalate interactions as necessary and appropriate.

• Address requests for assistance and/or potential payment processing.

• Keep track of call-related information for auditing and reporting purposes.

• Provide constructive feedback on call-related issues.

• Suggest additional products or services when appropriate.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and general knowledge of Windows-based systems.

• A dedicated workspace near the router to facilitate a hardwired Ethernet connection.

• Internet speed of at least 15 Mbps download and 10 Mbps upload, with an ISP latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Ability to adhere to established procedures while demonstrating a customer-service focus.

• Capability to effectively collaborate with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Capacity to prioritize tasks and perform well under pressure.

• Open-minded attitude towards feedback, evolving policies, and a structured schedule with varied shifts.

• Sharp critical thinking skills.

• Proactive and solution-oriented approach to problem-solving.

• Previous customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Medical, vision, and dental benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as per eligibility.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance.

• Critical care insurance.

• Pet insurance options.

• Flexible Spending Account (FSA) plans.

• Discounts from retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.