Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Address customer inquiries by discovering creative solutions to a variety of questions, issues, and concerns.

• Communicate with customers through phone, email, chat, and/or social media to resolve their inquiries or problems.

• Calmly work to resolve and de-escalate any conflicts.

• Escalate interactions as necessary and appropriate.

• Respond to requests for assistance and/or process payments when needed.

• Document all call-related information for auditing and reporting purposes.

• Provide feedback regarding call issues.

• Engage in upselling when required.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems.

• Prior customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Extensive health benefits, which may encompass medical, vision, and dental coverage.

• Employee Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance.

• Critical care insurance options.

• Pet insurance availability.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.