Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +35 more locations.

📋 Description

• Act as the main point of communication for clients through both inbound and outbound interactions.

• Address customer inquiries and deliver creative solutions to questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Resolve and mitigate customer concerns effectively.

• Elevate interactions when deemed necessary and suitable.

• Respond to requests for assistance and/or manage payment processing.

• Monitor call-related data for auditing and reporting purposes.

• Offer insights on call-related challenges.

• Upsell products or services as needed.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess a general understanding of Windows-based platforms.

• Experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

• Ability to work from a dedicated workspace located near the router with a hardwired Ethernet connection.

• Minimum internet speeds of 15 Mbps download and 10 Mbps upload are required.

• ISP latency must be below 50ms.

• Internet connection must not be satellite, mobile data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed must be provided.

• Candidates must reside in AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• 401(k) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Retailer discounts

• Career advancement opportunities

• Inclusive and diverse workplace culture

• Support for active-duty service members, veterans, and military families