Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Address customer inquiries and resolve a variety of questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Effectively calm and de-escalate customer issues.

• Escalate customer interactions when necessary and appropriate.

• Respond to assistance requests and/or process payments as needed.

• Maintain records of call-related information for auditing and reporting purposes.

• Provide constructive feedback regarding call-related issues.

• Conduct upselling when required.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of prior customer service experience.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• General familiarity with Windows-based operating systems.

• Experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Strong collaboration skills with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical abilities.

• Proficient organizational and problem-solving skills.

• Ability to prioritize tasks and perform well under pressure.

• Open to feedback, adapting to evolving policies, and adhering to a structured schedule with varying shifts.

• Sharp critical thinking capabilities.

• Proactive approach to problem-solving.

• Dedicated workspace positioned near a router for a hardwired Ethernet connection.

• Minimum internet speed requirement of 15 Mbps download and 10 Mbps upload.

• ISP latency should be under 50ms.

• Internet connection must not be satellite, mobile data/hotspots, P2P, or VPN.

• Proof of internet speed must be provided.

🏝️ Benefits

• Comprehensive medical, vision, and dental health benefits.

• Access to Employment Assistance Programs.

• Health and personal time off (HPT) available.

• Leave programs offered as eligible.

• Competitive 401(K) retirement plans.

• Life insurance coverage.

• Supplemental medical coverage options.

• Critical care insurance provided.

• Pet insurance available.

• Flexible Spending Account (FSA) plans.

• Discounts from various retailers.

• Opportunities for career advancement.

• Inclusive and diverse workplace culture.

• Support services for active-duty service members, veterans, and military families.

• Reasonable accommodations during the application process.