Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Healthcare Customer Service Representatives address customer inquiries by discovering creative solutions to various questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media to resolve their inquiries or issues.

• Diligently work to resolve and de-escalate any challenges that arise.

• Appropriately escalate interactions when necessary.

• Respond to requests for assistance and/or facilitate payment processing when needed.

• Maintain records of all call-related information for auditing and reporting purposes.

• Provide constructive feedback regarding call-related issues.

• Upsell products or services as required.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Preferably have experience in customer service and/or sales.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Paid Training

• Competitive Wages

• Comprehensive Benefits (Medical, Dental, Vision, 401k, and more)

• Paid Time Off

• Employee wellness and engagement programs