Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Professionally manage a high volume of incoming calls.

• Collect customer information, evaluate and address customer needs, and inform customers about products and services.

• Respond to inquiries regarding healthcare benefits for members of clients.

• Resolve customer concerns utilizing one-call resolution protocols and/or escalated procedures.

• Achieve or surpass performance metrics set by the company and clients.

• Weigh company policies against client benefits when making decisions.

• Recognize opportunities for process enhancements that benefit both the client and customers.

• Complete call documentation and record customer information as necessary.

• Accept and adapt to changes in the business landscape.

⛳️ Requirements

• High school diploma or GED is required.

• Must be able to pass a drug screening and background investigation.

• Experience in the healthcare field is advantageous.

• Comfortable with medical terminology.

• A dedicated workspace free from distractions and background noise is essential.

• A wired Ethernet connection with download speeds of 50 Mb/s and upload speeds of 10 Mb/s is required; wireless connections are not allowed.

• Hard-wired broadband internet must be provided via DSL, cable, or fiber optic.

• Satellite, microwave, and cellular hotspot internet services are prohibited.

• A headset must be purchased by the employee.

• Ability to operate and navigate multiple systems concurrently.

• Reliable attendance is crucial.

• Willingness to work on weekends, evenings, holidays, and occasional overtime is necessary.

• Strong decision-making and analytical skills are required.

• Ability to identify customer requirements and effectively communicate products and services.

• High level of integrity and commitment to ensuring customer satisfaction.

• Must be a team player.

• Demonstrated enthusiasm for excellence in serving and caring for customers, particularly senior citizens.

🏝️ Benefits

• Additional cash incentives for achieving goals.

• Medical coverage.

• Dental insurance.

• Vision insurance.

• 401K retirement plan.

• Accrued paid time off (PTO).

• A 21” monitor provided by Everise.

• Keyboard supplied by Everise.

• Mouse provided by Everise.

• Webcam supplied by Everise.

• A global, people-centric company culture.

• Work-from-home program.