Healthcare Customer Service Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the initial point of contact for patients seeking home healthcare services.

• Manage around 60–65 incoming calls daily from providers, referral sources, and patients.

• Offer essential information and support for complex customer inquiries.

• Gather clinical and demographic data.

• Input information into the Advanced Psychiatry Associates portal.

• Operate in a remote, high-volume call center setting.

• Complete a training and nesting period lasting 4–6 weeks.

• Adhere to the assigned post-training schedule from Monday to Friday, 11:30 AM to 8:00 PM EST.

⛳️ Requirements

• High School Diploma or GED is required.

• At least 2 years of Customer Service experience in a call center environment.

• Minimum of 1 year of experience in the healthcare or medical field, with familiarity in medical terminology.

• Proficient in navigating dual monitors and multiple applications.

• Intermediate keyboarding skills (a minimum of 30 WPM, capable of data entry while actively listening).

• Basic computer skills and proficiency with search engines, including Microsoft Office, browser navigation, and bookmarking.

• Internet speeds of 2mb/10mb upload and 10mb/25mb download or higher are necessary.

• A Fiber or Cable high-speed Internet connection is mandatory; DSL, Satellite, Wireless, and Hotspot connections are not allowed.

• Must connect to the internet via an ethernet cable during work hours.

• Ability to adhere to all company policies, including HIPAA/PHI regulations.

• Strong empathy, patience, attention to detail, and a proven ability to meet or surpass contact center performance targets.

🏝️ Benefits

• Opportunity for monthly bonus incentives.

• Comprehensive benefits package including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

• Generous Paid Time Off (PTO).

• 401K Savings Plan.

• Paid Parental Leave.

• Opportunities for advancement.

• Professional skills training provided.

• Tuition reimbursement available.

• Walgreens Discount - enjoy up to 25% off eligible items.

• Positive workplace culture with a strong sense of community.