Healthcare Customer Service Rep

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service and engagement through telephone communication

• Ensure customer satisfaction by offering high-quality service

• Assess customer needs and assist with healthcare-related inquiries and concerns via outreach programs

• Respond to the demands of a 24/7/365 operational environment as necessary

• Conduct research, identify issues, and provide solutions

• Verify service eligibility and initiate callbacks as required

• Achieve and support established service, sales, and business goals by meeting or surpassing performance standards

• Engage with patients, their representatives, providers, pharmacies, and other callers

• Reach out to health plan members and guide them in scheduling care assessments

• Motivate members to take proactive steps in managing their healthcare

⛳️ Requirements

• High school diploma or General Education Degree (GED) is mandatory

• Proficient in reading, writing, and understanding instructions and correspondence

• Spanish proficiency is advantageous

• Capability to address and resolve problems using sound judgment skills

• Computer proficiency, including the ability to navigate various programs

• Comfortable working with dual screens

• Basic knowledge of Microsoft Office applications

• Consistent attendance and ability to follow a set schedule

• Effective communication skills to interact with callers from varied socio-economic, cultural, geographic, racial, and age backgrounds

• Ability to multitask (think, talk, and type simultaneously)

• Excellent listening skills to gather, process, and document detailed information

• Completion of assessments may be necessary; assessments must be taken independently

🏝️ Benefits

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off (PTO) and paid holidays

• Flexible spending accounts (FSAs)

• Employee wellness programs

• Opportunities for career development and advancement

• Remote position allowing work from home