Healthcare Contact Center Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver informed responses to fundamental client inquiries and escalate more intricate cases to the appropriate personnel.

• Address client issues, update account records, and follow up with clients to ensure their inquiries or requests are addressed.

• Comply with client service level agreements (SLAs) and consistently achieve production goals.

• Work in conjunction with team members, management, and clients to resolve inquiries effectively.

• Train new staff on customer service protocols.

• Assess and suggest improvements to procedures and workflows to enhance the efficiency and effectiveness of inquiry processing.

⛳️ Requirements

• A minimum of 2 years of customer service experience in any field.

• Familiarity with basic help desk software, computer applications, and Microsoft Office suite.

• Strong problem-solving capabilities to effectively resolve inquiries.

• Excellent customer service skills, with a focus on both written and verbal communication.

• Ability to comprehend your role within a team and identify the appropriate stakeholders to consult for resolving client inquiries.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Potential travel opportunities related to your work (0-10%).

• Generous and adaptable vacation policy.

• 401(k) employer matching.

• Comprehensive health care benefits.

• Educational support.

• Leadership and technical development programs.