Call Center Representative – Customer Support

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Manage incoming communications for prominent brands.

• Support customers with inquiries, service requests, account assistance, and product-related help.

• Utilize guided systems and resources to provide exceptional customer service.

• Uphold professionalism, accuracy, and adherence to brand standards.

• Complete onboarding, client-specific evaluations, background checks, and a certification course prior to starting service.

• Maintain a flexible schedule once certification is achieved.

⛳️ Requirements

• High school diploma or GED equivalent.

• Must be at least 18 years old.

• Authorized to work in the United States.

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Ability to adhere to detailed processes and achieve performance targets.

• Excellent communication and active listening abilities.

• Comfortable using computer applications and web-based tools.

• Capable of working independently while being accountable for schedules.

• Completion of a multi-step onboarding procedure.

• Client-specific evaluations.

• Basic background screening.

• Participation in a certification program before commencing service.

• Previous experience in a call center or customer service setting is preferred.

• Bilingual (Spanish/English) is preferred, but not mandatory.

• Familiarity with phone or computer-based support environments.

🏝️ Benefits

• Flexible scheduling options available post-certification.

• Paid training following successful client certification.

• W2 employment structure, ensuring payroll stability and protections.

• Paid time off benefits.

• Optional supplemental insurance (Aflac) available.

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Career advancement pathways into support, QA, and leadership roles.

• Confidential treatment of applicant information in accordance with EEO guidelines.