Healthcare Client Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond promptly to client inquiries regarding questions, report statuses, concerns, and information requests.

• Input and retrieve client or examinee information utilizing MCMC databases and internal systems.

• Engage daily with Quality Assurance concerning workflow, pending reports, and turnaround times.

• Organize and archive both open and closed cases.

• Maintain client data and guidelines accurately and up-to-date in the system.

• Collaborate and work independently to complete tasks, document work, and manage cases effectively.

• Redirect calls to the appropriate internal departments.

• Assist in resolving customer complaints and quality-related issues.

• Conduct typing, filing, proofreading, emailing, and documentation management tasks.

• Ensure adherence to federal and state legal and safety regulations, including HIPAA compliance.

• Report discrepancies or concerns to management for escalation.

• Undertake additional duties that support departmental operations.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of one year of clerical experience or a suitable combination of education and experience.

• Experience in a medical office or insurance setting is preferred.

• Proficiency in Microsoft Word, Excel, Outlook, internet applications, and general office equipment.

• Understanding of HIPAA regulations with the capacity to maintain confidentiality.

• Excellent communication skills, accuracy, attention to detail, and the ability to prioritize tasks effectively.

• Capability to work independently, manage multiple deadlines, and remain professional under pressure.

• Must have a personal laptop or desktop that supports Windows 11.

• Willingness to complete camera-on training.

• Availability from Monday to Friday, 8:30 AM to 5:00 PM EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).

• Overtime opportunities as available.