Healthcare Case Management Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage approximately 30–40 incoming calls daily from members concerning home healthcare services and healthcare benefits.

• Act as a liaison between members, healthcare providers, case managers, and clinical staff.

• Provide administrative and operational assistance to case managers and disease management teams.

• Monitor and maintain crucial information related to member cases.

• Communicate with healthcare providers to arrange essential services for members.

• Aid nurses and case managers with workload management and follow-up tasks.

• Support case documentation and ensure accurate member records are maintained.

• Collaborate with internal healthcare teams to promote effective case and disease management.

• Ensure professional, prompt, and customer-oriented communication with members.

⛳️ Requirements

• At least 2 years of experience in a call center, doctor's office, healthcare customer service, or a related customer service role.

• Exceptional verbal and written communication abilities.

• Strong customer service acumen and professional telephone manners.

• Comfortable managing a high volume of incoming calls.

• Proficient computer skills and capability to perform computer-based tasks throughout the day.

• Proficiency in Microsoft Office, including Outlook, Excel, and Word.

• Outstanding organizational abilities and attention to detail.

• Ability to multitask and work efficiently in a team setting.

• Professional, courteous, and customer-centric demeanor.

• Must be a U.S. Citizen.

• Previous experience in a healthcare or medical office setting is preferred.

• Familiarity with medical terminology is preferred.

• Experience with healthcare benefits and home healthcare services is preferred.

• Prior experience in member services, patient support, or case management coordination is preferred.

• Experience collaborating with nurses, case managers, or other clinical professionals is preferred.

🏝️ Benefits

• 100% remote work opportunity.

• 7-month contract-to-hire position.

• Chance to support healthcare professionals and clinical teams.

• Gain valuable experience in healthcare operations and case management.

• Potential for long-term employment.