Healthcare Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to a high volume of incoming patient calls, delivering prompt, courteous, and accurate assistance.

• Address patient inquiries, concerns, and billing questions with empathy and understanding.

• Assess caller needs and identify the correct resolution path following client-specific rules and workflows.

• Collect information, resolve issues whenever possible, and execute follow-up actions.

• Initiate outbound calls, send emails, and fax information as required.

• Investigate issues by reviewing account details, reaching out to third parties, and gathering necessary documentation.

• Maintain thorough and precise documentation within the patient account system.

• Safeguard confidentiality by complying with HIPAA regulations and standards.

• Achieve or surpass established daily performance quotas.

• Efficiently manage workload in a dynamic, high-volume setting.

• Communicate effectively with team members and contribute to ongoing improvements.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or Equivalent is required.

• Proficient in computer applications, including MS Outlook, Word, and Excel.

• Capable of typing a minimum of 40 WPM with accuracy.

• Familiarity with insurance billing is advantageous; comprehensive training will be provided.

• Bilingual in English and Spanish is preferred.

• Ability to maintain composure under pressure and in high-volume situations.

• Competent in managing a heavy workload and adhering to tight deadlines.

• Proficient in handling sensitive conversations with professionalism.

• Strong problem-solving abilities and capacity to identify suitable resolutions.

• Clear and professional communication skills.

• Exceptional attention to detail and accuracy.

• Skilled at multitasking, organizing, and prioritizing tasks.

• Reliable, punctual, and dependable.

• Ability to independently manage the role, objectives, and business practices in a remote setting.

• Compliance with HIPAA regulations and standards is essential.

🏝️ Benefits

• Competitive salary, based on experience.

• Comprehensive benefits package.

• 401(k) Plan.

• Fully remote work arrangement.