Healthcare Business Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research and address inquiries pertaining to the Affordable Care Act (ACA)

• Evaluate inquiries and determine suitable responses

• Investigate intricate policy and programmatic requirements

• Compose written replies using clear and straightforward language

• Maintain accurate documentation outlining research, understanding of inquiries, and rationale for responses

• Utilize the inquiry response system and database to gather pertinent submitter information

• Oversee an individual dashboard and apply reviewer feedback

• Recognize inquiry patterns and suggest or modify knowledgebase content

• Prioritize cases, identify escalation and troubleshooting needs, and monitor outcomes

• Spot opportunities for process enhancements and advise the Operations Manager on productivity and efficiency improvements

• Work collaboratively with cross-functional teams on inquiry responses related to regulatory changes impacting in-person assisters and healthcare clients

• Assess the inquiry responses of team members for quality, accuracy, format, and grammar

• Provide constructive feedback on responses

• Engage in client meetings and record notes

⛳️ Requirements

• Bachelor’s degree plus 5+ years of relevant full-time experience in research, analysis, writing, and/or customer service

• At least 2 years of experience managing written and verbal inquiries concerning healthcare, the ACA, and/or related matters

• Advanced experience in researching complex policy and/or programmatic needs

• Exceptional writing and verbal communication skills for customer service

• Proficient in using plain language to formulate written responses

• Competence in Microsoft Office Suite (including Word, Excel, PowerPoint, and Outlook)

• Relevant experience in triaging, routing, and resolving inquiries

• Candidate must be able to secure Public Trust clearance

• Candidate must have resided in the United States for at least three (3) out of the last five (5) years

• Work visa sponsorship will not be available

• Familiarity with or experience using a Salesforce system

• Ability to manage time efficiently, set priorities, and work under deadlines

• Strong organizational skills and capability to multitask

• Proven presentation and public speaking abilities

• Strong analytical, problem-solving, and qualitative skills

• High level of initiative combined with rapid learning capability

• Significant professional maturity and sound decision-making skills

• Established team player with robust relationship-building skills both internally and externally

• US Citizenship Required: No

🏝️ Benefits

• 401K with company match

• Paid education and certifications

• Opportunities for professional growth

• Medical plan options, some with Health Savings Accounts

• Dental plan options

• Vision plan options

• Flexible work weeks when possible

• Vacation, sick, and personal time off

• Paid holidays

• Paid parental leave

• Paid military leave

• Paid bereavement leave

• Paid jury duty leave

• Typically 15 days of paid leave annually for new employees

• 10 paid holidays each year

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees

• Short- and long-term disability benefits

• Life insurance

• Accidental death and dismemberment insurance

• Personal accident insurance

• Critical illness insurance

• Business travel and accident insurance

• Identity verification process utilizing advanced biometrics and artificial intelligence