Health Services Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main point of contact for patients who have been newly referred.

• Play a vital role in engaging with patients through outreach, registration, enrollment, and ongoing telephone communication.

• Assist patients with chronic illnesses, including congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and other related conditions.

• Establish trust with patients by demonstrating empathy, clearly outlining Remote Patient Monitoring (RPM) services, and ensuring a seamless enrollment experience.

• Work in close collaboration with nurse care managers, nurse care associates, and additional members of the clinical care team to assist patients in achieving their health objectives and adhering to care plans.

• Conduct outbound outreach to prospective patients who have recently enrolled.

• Accurately and thoroughly document patient information in the electronic health record (EHR) following organizational policies.

• Monitor hospitalizations and inform nursing staff upon patient discharge, as necessary.

• Coordinate patient assistance services as instructed.

⛳️ Requirements

• Exceptional organizational, time management, and multitasking abilities.

• Outstanding verbal and written communication skills, with a keen attention to detail.

• Proven capability to actively listen and engage with patients empathetically and professionally.

• Ability to work autonomously in a remote setting while maintaining accountability for assigned responsibilities.

• Strong problem-solving and critical-thinking skills, with the capability to see issues through to resolution.

• Demonstrated ability to build rapport and sustain productive relationships in a telephonic and remote environment.

• Proficiency in navigating multiple systems and technologies simultaneously.

• Bilingual (Spanish) preferred.

• Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.

• Minimum experience requirements: At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience in a clinic or similar healthcare setting with direct patient interaction.

• Familiarity with medical terminology and prior experience using electronic health record (EHR) systems.

• Strong technical aptitude, including the capability to assist patients remotely with health devices and troubleshoot basic issues.

• Ability to type a minimum of 5060 words per minute while conversing with patients by phone.

• Must be able to work schedules that align with client-specific time zone requirements, as dictated by business needs.

• Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

🏝️ Benefits

• Ability to work efficiently in a fully remote environment.

• Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.

• Reliable internet access that meets the company's minimum technical requirements.