Health Representative

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the primary liaison linking account customers to therapies, medications, and digital services.

• Assist customers within a specified Pfizer portfolio across the NSW Central Coast region, including Regional NSW.

• Communicate with Health Care Professionals using promotional, science-driven brand messages and comprehensive disease-state information.

• Facilitate customer connections with Pfizer subject-matter experts and resources through compliant reactive-only engagements.

• Guide customers through the onboarding process for the new operating model and platforms such as the Digital Engagement Portal.

• Curate customer experiences by selecting relevant content.

• Encourage customers to utilize digital service offerings and help them derive value from customized materials and support.

• Cultivate relationships with Health Care Professionals in both urban and rural areas while providing virtual assistance.

• Comprehend customer needs, deliver expert product guidance, customize data, implement promotional activities, and link customers with internal Pfizer teams.

• Supply objective, scientifically validated medical information regarding Pfizer’s product range and associated disease states.

• Leverage educational programs, outcomes, and other resources to pinpoint opportunities for enhancing patient care.

• Track external market dynamics and connect customer dialogues with market trends and Pfizer advancements.

• Collaborate with virtual Health Representatives, KAM, and SME teams while sharing customer insights.

• Oversee annual targets while adhering to Compliance, Legal, Medical, and Regulatory standards.

⛳️ Requirements

• A Tertiary Degree is preferred in Business or Science, or a healthcare-related background (e.g., pharmacist, nurse) with a strong understanding of the industry.

• A sense of curiosity and an entrepreneurial mindset.

• Analytical abilities to discern connections between data, products, and the needs of Health Care Professionals and patients.

• Proficient written and verbal communication skills.

• Strong grasp of the digital landscape and a commitment to continuous learning and skill enhancement.

• Capability for strategic thinking and planning.

• Commercial acumen, including managing financial budgets, driving sales, and meeting performance objectives.

• Solid knowledge of and demonstrable support for Pfizer Policies and Procedures, Compliance requirements, and the Medicines Australia Code.

• Proven completion of the Medicines Australia training program.

• Ability to engage with customers both virtually and in person.

• A proactive attitude and a work ethic driven by determination and commitment.

• Possession of a valid Driver's Licence.

🏝️ Benefits

• Paid parental leave.

• Access to Health & Wellness applications.

• Career Growth Experiences program.

• Recognition & rewards program.

• Paid volunteer days.

• Life Insurance Benefits.

• Pfizer Learning Academy access to premier content providers.

• Availability of flu vaccines & skin checks.

• Options to purchase additional leave.

• Salary packaging & novated lease options.

• Opportunities to engage in Colleagues Resource Groups (CRGs) and workstreams focused on Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability, and the Out Pfizer Employee Network (OPEN) for LGBT+ colleagues and allies.

• Reasonable adjustment support throughout the application process.