Health Information Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Receive and handle requests for patient health information in accordance with company and facility policies and procedures.

• Ensure the confidentiality and security of sensitive information.

• Maintain a thorough understanding of company and facility software.

• Comply with company and customer facility codes of conduct and policies.

• Notify the manager about work-related issues, site challenges, and changes in workload.

• Provide assistance with additional work tasks or responsibilities as needed.

• Apply medical privacy regulations to safeguard against unauthorized disclosure.

• Oversee, protect, and ensure compliance of patient health records following HIPAA standards.

• Create new patient charts using paper and/or electronic health records.

• Organize medical records in the standard order while ensuring accuracy and completeness.

• Generate digital images of paperwork for electronic medical records.

• Retrieve and properly transmit patient records in response to both internal and external requests.

• Manage inbound and outbound calls.

• Assist with walk-in patients.

• Carry out administrative tasks, including faxes, mail handling, and data entry.

• Meet site-specific productivity goals.

• Schedule pick-ups as necessary.

• Work Monday to Friday from 8:00 a.m. to 4:30 p.m. EST.

• Perform other assigned duties.

⛳️ Requirements

• High School Diploma or GED is required.

• Must be at least 18 years of age.

• Ability to commute between various locations as necessary.

• Willingness to work overtime during peak seasons when needed.

• Basic proficiency in computer skills.

• Comfortable using phones, fax machines, printers, and other standard office equipment regularly.

• Professional verbal and written communication skills in English are essential.

• This position does not qualify for employment sponsorship.

• Experience in a healthcare setting is a plus.

• Previous experience in production or metric-based work is advantageous.

• In-person customer service experience is a bonus.

• Ability to establish relationships with on-site clients and customers is preferred.

• Open to sharing new ideas, suggestions for process improvement, and feedback with internal stakeholders is advantageous.

🏝️ Benefits

• Post-offer health screenings.

• Proof of and/or completion of vaccinations, including flu shot, Tdap, and COVID-19 vaccination, subject to applicable exemptions.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Overtime opportunities available during peak seasons when required.