Health Informatics Solution Coordinator – Lead

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Deliver operational support for technical assistance initiatives on a national level.

• Collaborate with all stakeholders involved in programs to create and develop products or services that meet contract deliverables.

• Supervise program activities, ensuring timeliness and adherence to internal quality control standards.

• Communicate effectively and efficiently with project teams.

• Provide guidance to internal and/or project teams.

• Generate status reports and promptly address any issues.

• Research and resolve issues to ensure customer satisfaction.

• Create, update, review, and distribute precise documentation in line with established processes and 508 compliance requirements.

• Conduct final reviews of documents prior to Manager approval.

• Perform assessments and analyses of client needs.

• Manage client expectations and foster relationships.

• Oversee daily operations to ensure programs and services align with client expectations.

• Engage with customers, partners, and other contractors to successfully complete tasks.

• Coordinate with managers to align client expectations with contract stipulations.

• Support management by assigning and reviewing tasks, developing processes, and mentoring and training staff.

⛳️ Requirements

• Bachelor’s degree in business, Information Systems, health care, or equivalent training and/or experience.

• 7-10 years of experience in a related field.

• Proven experience in health informatics or portfolio management.

• 2-3 years of experience in client/customer management, handling client expectations and relationships.

• 3-5 years of experience leading professional or support teams.

• Demonstrated experience with health-related systems and/or corporate systems.

• Advanced knowledge and experience using Windows, all Microsoft Office products, and other PC-based software applications.

• Intermediate knowledge and experience with database applications, data trending/graphics, and reporting tools.

• Intermediate knowledge and experience in data collection techniques, basic data analysis, and graphical data representation.

• Active Enterprise User Administration (EUA) ID required, or completion of necessary training to obtain an EUA ID.

• Positions associated with specific contracts may necessitate U.S. Citizenship.

• Telligen will not offer sponsorship for work authorization now or in the future.

🏝️ Benefits

• 100% employee-owned company that allows employees to share in the company's success.

• Equal Opportunity Employer.

• Reasonable accommodations provided during the employment process.

• Human-reviewed application screening.

• Full-time employment.