Health Informatics Solution Coordinator – Lead

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Provide operational assistance to national technical support programs.

• Collaborate with stakeholders involved in programs to create and develop products or services that meet contract deliverables.

• Supervise program activities, ensuring timeliness and adherence to internal quality control standards.

• Communicate effectively and efficiently with project teams.

• Guide internal and/or project teams, deliver status updates, and troubleshoot issues.

• Investigate and resolve issues using relevant knowledge and expertise.

• Create, update, review, and disseminate accurate documentation in accordance with established procedures and 508 compliance standards.

• Conduct final document reviews prior to Manager review and approval.

• Perform analysis and assessment of client needs.

• Manage client expectations and foster relationships.

• Supervise daily operations to ensure programs and services meet or exceed client expectations.

• Engage with customers, partners, and other contractors to guarantee successful task completion.

• Coordinate with managers to align client expectations with specific contract requirements.

• Support management in leading teams by assigning and reviewing tasks, developing processes, and providing coaching and training to staff.

⛳️ Requirements

• Bachelor's degree in business, Information Systems, health care, or equivalent training and/or experience.

• 7-10 years of experience in a related field.

• Proven experience in health informatics or portfolio oversight.

• 2-3 years of client/customer management experience, including managing and owning client expectations and relationships.

• 3-5 years of experience leading professional or support staff.

• Demonstrated experience with health-related systems and/or corporate systems.

• Advanced knowledge and proficiency in Windows, all Microsoft Office products, and other PC-based software applications.

• Intermediate knowledge and experience with database applications, data trending/graphics, and reporting tools.

• Intermediate knowledge of data collection techniques, basic data analysis, and graphical representation of data.

• Active Enterprise User Administration (EUA) ID required, including an ICT account and EUA ID for regular access to CMS federally controlled information systems.

• If not currently possessing an active EUA ID, must complete necessary training and obtain the EUA ID.

• Certain contracts may require U.S. Citizenship.

• Experience with CMS and/or other federal agencies is preferred.

• Familiarity with CMMI alternative payment models is preferred.

• Experience with CMS systems such as 4i, ServiceNow, ISP systems, and CMS Confluence systems is advantageous.

🏝️ Benefits

• 100% employee-owned company, allowing employees to share in the company's success.

• Equal Opportunity Employer.

• Reasonable accommodations provided during the employment process.

• Human review of applications conducted alongside AI-assisted screening.