Health Coach

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage in proactive telephone outreach to enhance participation in healthcare services, preventive care, and follow-up initiatives.

• Facilitate outreach for Transitional Care Management following hospital discharges or qualifying healthcare events.

• Coordinate follow-up appointments and facilitate communication between patients and healthcare providers.

• Aid in the reduction of preventable hospital readmissions by reinforcing discharge instructions and identifying obstacles to follow-up care.

• Schedule Annual Wellness Visits and other preventive care appointments.

• Conduct surveys on Social Determinants of Health and refer identified issues to appropriate resources or internal teams.

• Promote medication adherence by verifying prescription fills and coordinating with pharmacies, providers, and internal teams.

• Educate patients regarding healthcare benefits, resources, and services available to them.

• Record outreach efforts, appointment coordination, barriers encountered, and follow-up activities in designated systems.

• Collaborate with clinical and operational teams to escalate concerns and ensure continuity of care.

• Uphold patient confidentiality and adhere to HIPAA, organizational policies, and care coordination protocols.

• Perform additional responsibilities as assigned.

• Report directly to the Manager of Operations.

⛳️ Requirements

• A high school diploma or equivalent is required.

• An associate's or bachelor's degree in healthcare, health promotion, public health, psychology, or a related field is preferred.

• A minimum of 1 year of experience in healthcare, patient outreach, care coordination, health coaching, customer service, or a related field is preferred.

• Familiarity with healthcare operations, preventive care, Transitional Care Management (TCM), medication adherence, and Social Determinants of Health (SDOH) is preferred.

• Strong interpersonal skills and the ability to engage with patients effectively.

• Excellent verbal and written communication abilities.

• Strong organizational skills and effective time management.

• Strong critical thinking and problem-solving capabilities.

• Ability to work independently and collaborate with cross-functional teams.

• Proficiency in Google Workspace (Drive, Docs, Sheets, Slides).

• Ability to navigate electronic medical records, patient management systems, and other healthcare technologies.

• Attention to detail, accountability, and timely execution of outreach activities.

• Capability to maintain confidentiality and manage protected health information in compliance with HIPAA.

• Appreciation for cultural diversity and sensitivity towards the patient populations served.

• Ability to meet the physical requirements of the role, including extended periods of sitting, use of computer and telephone, and occasional standing, walking, bending, and reaching.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with employer matching.

• Opportunities for professional development and training.

• Employee wellness programs and resources.

• Flexible work schedules and supportive work environment.