Health Client Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Exciting opportunity for a Health Client Analyst within the client’s Health & Wellness team.

• Collaborate with Alight's internal client team while receiving direct guidance from the client regarding their health plans.

• Engage in a diverse range of tasks including, but not limited to, account quality assurance, corrections, special projects, and data analysis.

• Offer subject matter expertise to clients, utilizing that knowledge to provide support.

• Address employee escalated issues that are directed to the client’s internal Benefits department.

• Work collaboratively with the client’s health administration and advocacy teams.

• Develop and maintain data requests.

• Leverage the company’s suite of tools to manage deliverables, store requirements, and facilitate handoffs.

• Communicate and uphold project milestones and tasks based on deliverables.

• Identify and report on both internal and external risks related to deliverables.

• Monitor and resolve outstanding items promptly while managing client deliverables.

• Actively participate in client status meetings as well as client team and health plan meetings.

• Establish a trusted relationship with our client.

⛳️ Requirements

• A Bachelor's degree or equivalent work experience is required.

• Knowledge of TBA and health plan provisions is essential.

• Strong analytical, problem-solving, and organizational skills are necessary.

• Ability to handle multiple projects, clients, and deliverables with differing milestones, timelines, and deadlines.

• Demonstrate curiosity alongside an ability to learn swiftly and apply feedback effectively.

• Excellent verbal, written, and interpersonal communication skills are required.

• Flexibility to adapt to changing priorities and maintain effectiveness in a fast-paced environment.

• Previous experience in customer care and working within a cross-functional, global team is highly preferred.

• Commitment to maintaining a high level of professionalism.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs available.

• Retirement plans with contribution matching.

• Generous time-off policies.

• Parental leave offered.

• Opportunities for continuing education.

• Potential for career growth.