Health Care Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Managing both incoming and outgoing calls related to insurance, financial aid, and payment processing.

• Addressing billing and payment discrepancies using designated work queues and call pools.

• Providing information in response to inquiries from patients or account holders.

• Taking action to secure payments or establish payment arrangements for the client.

• Investigating and addressing client questions as necessary.

• Recording and overseeing payment arrangements.

• Complying with all relevant laws including FDCPA, FCRA, HIPAA, and others.

⛳️ Requirements

• Minimum of 1 year of experience in a Call Center or Customer Service role.

• Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Capability to thrive in a fast-paced, deadline-driven environment.

• Excellent organizational skills and ability to multitask effectively.

• Displays flexibility in scheduling and tasks, including the availability for regular evening and Saturday shifts.

• Proven ability to work collaboratively in a team-oriented setting.

• Bilingual candidates will provide additional assistance for bilingual calls.

🏝️ Benefits

• Comprehensive Health, Dental, Vision, Life, and Disability Insurance.

• 401K plan with employer matching.

• Health Savings Account (HSA) and Flexible Spending Accounts available.

• Paid time off beginning after 90 days of employment.

• Annual profit-sharing opportunities.

• Seven Paid Holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.

• Family-friendly events organized throughout the year.

• Wellness programs and gym reimbursement options.

• Provision of all necessary equipment and technical support.